FAQs
Neighbors and their families may visit one of our food distribution programs (marketplace, delivery or drive up) once per week. You do not need to wait a full week between visits. (For example, if you use our Saturday Drive-Up one week, you could return on Thursday the following week to shop the marketplace.)
Please bring grocery bags or other items to carry your groceries home. It is also extremely helpful if you bring your Client ID # (returning visitors) or an ID (new visitors). These items are helpful but not required to receive food.
We have parking spaces around the building. Additional parking can be found in our overflow parking lot kitty-corner of the pantry. Staff and volunteers will be outside to help answer any questions and direct traffic. There is accessible parking located on the East side of the building. View Parking Lots
Food distribution begins at 10:00 AM on Mondays, Tuesdays and Thursdays. Our parking lot attendants arrive at 9:00 AM to help direct traffic. Parking lot attendants will inform you when we are ready to begin distributing food.
The pantry is located at 1110 Jericho Road in Aurora. We are West of the intersection of Jericho Road and Lake Street (Route 31).
No. We distribute food to people living in Kane, DuPage, Kendall, Will and DeKalb counties.
We are no longer hosting the Pet Pantry. Each family will be able to pick up pet food and supplies once a month during our regular food distributions.
Each family is allowed to pick up pet food for two pets monthly. No proxy pick-ups will be allowed for pick-ups of pet food and supplies.
Neighbors must request pet food at the front registration counter when receiving their shopping ticket for the day. They will receive a second blue ticket for pet food after making their request and meeting the requirements.
Reminder: if you do not request pet food at the front registration counter, you will not receive a blue shopping ticket. If you do not have a blue shopping ticket OR if you lose your blue shopping ticket, you will be unable to receive pet food until the following month.
Thank you for your patience and understanding.
Can’t make it the pantry? Visit our delivery page to learn more about delivery options.
Aurora Food Pantry is also serviced by Pace Bus #524.
Additional Questions?
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